Frequently Asked Questions
Everything you need to know about your Sanvi Jewels experience.
What materials are used in Sanvi Jewels products?
We use high-quality materials including 925 sterling silver, 18k gold plating, and premium-grade cubic zirconia to ensure durability and a luxurious finish for every piece.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided airtight pouch when not in use and clean it gently with a soft microfiber cloth.
What is your shipping timeline?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the location.
Do you offer a return or exchange policy?
Yes, we offer a 14-day return and exchange policy for unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and partner with trusted payment gateways like Stripe and PayPal to ensure your financial data is 100% protected.
Do you provide a warranty on your jewelry?
We offer a 6-month limited warranty that covers manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss of items.